Cancellation & Refund Policy

This Cancellation & Refund Policy applies to MERK subscription plans and optional services such as Profile Setup or Profile Update Services.

Consumer rights that cannot legally be excluded or limited under applicable law remain fully applicable.

You may cancel an active subscription according to the options available in your account or by contacting MERK support.

Unless otherwise stated at purchase, cancellation stops future renewals but generally does not remove access immediately. Your Professional Profile and paid features typically remain available until the end of the billing period already paid for.

If you are a consumer in a jurisdiction that provides a statutory right of withdrawal for online purchases, you may have the right to cancel your purchase within the applicable cooling-off period, subject to legal exceptions.

Because MERK provides access to a digital service, withdrawal rights may be affected once the service has been fully activated or used, or once you have expressly requested immediate performance of a digital service or setup work. Any required consent will be presented clearly during checkout.

Refund eligibility for subscription plans depends on the status of your order, the services already provided, and the consumer rights applicable in your country.

Choosing to stop using your Professional Profile before the end of a paid period does not automatically entitle you to a refund for unused time, unless required by applicable law.

Optional Profile Setup and Update Services are separate from your MERK Professional Profile subscription plan.

If work has not yet started, you may contact MERK to request cancellation. If work has already begun or been completed, refund eligibility will depend on the work performed and the applicable terms presented at purchase.

If you ask MERK to begin setup work immediately, cancellation and refund rights may be affected once the service has started.

If you believe you were charged incorrectly, contact MERK promptly with your account email and order details. Verified billing errors will be corrected in accordance with applicable law and payment provider rules.

To request cancellation or discuss refund eligibility, contact MERK at hello@merkdigital.it or submit a support request through the Support page.

Please include the email address associated with your account, the plan or service purchased, and a brief description of your request.

Consumer rights vary depending on the country where you live. MERK's general service conditions are set out in our Terms & Conditions, while mandatory local consumer protections continue to apply where required by law.